Proven Outcomes. Real Impact.
Our partners across healthcare are turning slow receivables into real revenue while improving the patient experience.
Mid-State Health Center
Federally Qualified Health Center | Plymouth, NH
Mid-State Health Center is the largest FQHC in New Hampshire, providing high-quality, compassionate health care to all, regardless of ability to pay. With six locations and more than 70,000 visits annually, Mid-State offers a full continuum of services including primary care, behavioral health, diagnostic imaging, dental care, physical therapy, and prescription services.
The Challenge
Patient billing was slow, staff-intensive, and paper-based.
The Solution
By replacing mailed statements with Patriot Pay’s digital-first platform, Mid-State created a faster, more affordable path for patients to pay — and a more sustainable process for staff.
The Results
- Monthly collections grew from $5,000 to $50,000 within 60 days.
- Over a year later, collections continue to climb.
- One-third of all payments come from accounts over 180 days old.
- No additional IT resources required.
"Patriot Pay is our margin"
Robert MacLeod, DHA, CEO
Granite State Gastroenterology
Independent Specialty Group | Concord, NH
Granite State Gastroenterology (GSG) is New Hampshire’s largest independent gastroenterology practice, specializing in liver, pancreatic, and GI disorders.
The Challenge
Rising patient responsibility and slower collections.
The Solution
Patriot Pay introduced automated, branded outreach that engaged patients across text and email, giving them secure payment options tailored to their balances.
The Results
- 38% increase in patient payments within 60 days.
- Sustained 27% growth in six months.
- 94% patient acceptance rate for digital communication.
- Immediate staff time savings and fewer manual calls.
“The PatriotPay approach is a game changer. We were able to immediately reduce statement costs and increase patient payments. All while, improving patient satisfaction due to PatriotPay’s ease of use”
Brian Marquis, Director
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