A refreshed interface, smarter session management, and stronger patient security — here's what changed and why it matters.
A refreshed interface, smarter session management, and stronger patient security — here's what changed and why it matters.
Interface A more modern look and feel
You'll notice some changes to the Patriot Pay interface. We've updated the design to feel more modern and polished, while also improving overall performance. The core workflows stay the same — things should simply feel smoother and more responsive across the board.
Session Management Auto-logout extended to 120 minutes
We've extended the automatic logout time from its previous limit to a full 120 minutes. Your teams can now stay logged in longer without being prompted to re-authenticate as frequently — reducing friction during busy shifts and high-volume periods.
No action needed — the extended session timeout is active automatically for all users.
Patient Security One-time passcode verification for patient chats
We've added an additional security step to protect the content of PBA conversations. When a patient opens a chat to begin or resume a conversation, they'll now receive a one-time passcode (OTP) to unlock the chat before proceeding.
The system automatically detects whether the patient accessed the chat via SMS or email and delivers the passcode through that same channel — no extra steps or confusion for the patient.
How it works:
- Patient clicks their chat link from an SMS or email.
- The system detects the access channel (SMS or email) and sends a unique OTP through the same channel.
- Patient enters the OTP to unlock and begin or resume their conversation.
Questions about these updates? Visit patriotpay.ai
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