Patient Billing. Resolved.

Behavioral health

Patriot Pay works with Netsmart.

Behavioral health PM integration. Your Netsmart setup stays exactly as it is; Patriot Pay takes on the patient balance that is left once insurance has paid.

Also known as myAvatar, myUnity.

Who runs Netsmart

Behavioral health organizations, community mental health centers, and addiction treatment providers.

What the patient balance looks like

Balances attached to ongoing care, where an aggressive collection message can genuinely cause a patient to disengage from treatment.

What moves between Netsmart and Patriot Pay

No rip and replace, and no double entry. Netsmart stays the system of record.

1myAvatar and myUnity client and billing data
2Episode-based balances across a course of treatment
3Financial assistance and sliding-scale flags
4Payment posting back to Netsmart

Only the fields needed to reach the patient and present the balance leave Netsmart, handled under HIPAA with a signed BAA. Card data is handled to PCI-DSS standards.

Netsmart questions we get asked

Other behavioral health systems

See it running against your Netsmart data

The useful conversation is about your current collection rate and where balances are getting stuck. Bring those and we will tell you honestly whether we can help.